I’m certain the accumulating small bugs and instabilities that I’m noticing almost every day in previously reliable, decades-old software has nothing at all to do with the fact that the retention teams have been dissolved or else coerced into working on AI features no one wants.

You should read every “here’s how AI will change your job” in the context of who has the power to change the conditions of work, and how that power is exercised. And remember that major changes to working conditions come about in one of two ways: as negotiation, and as coercion.

The thing that keeps coming up as I talk to people about AI in their workplaces is how dehumanizing it is. It’s dehumanizing to ask a machine to do something, and then have to correct it over and over; it’s dehumanizing to be told to read something that involved little to no human effort to make.